• Customization
    • FAQs
      • [Sample] FAQ template
        Add your Table of content for your FAQ

        Content creation FAQs

        • How to add callout cards to my content?
          You can insert callout cards using quick insert


        • How to automatically generate a Table of content for my article?
          The Table of content can be created based on the heading of each section in an article. Click on TOC on your text editor once you have added the headers using the paragraph format


        • How to track multiple versions for my article?
          You can navigate to the Versions section of an article to access all the previous versions and to track how your article has evolved


        • How to add a code snippet to my article?
          To add a code snippet, click on the Insert code icon on the text editor in your knowledge base article. This will open a popup window where you can enter the code that has to be displayed in the snippet as shown below


        <body>
        <p>This is a sample code snippet</p>
        </body>



        Content management FAQs


        • How to filter articles based on its properties?
          Go to the article list views and enter the values based on which the articles have to be filtered


        • How to reorder articles automatically?
          Go to Manage under the Solutions tab and click on the edit button that appears when you hover over the relevant folder. In the window that opens, click on the Order articles drop-down and select how you want the article to be sorted


        • How to perform bulk actions on articles?
          Go to the article list views and filter the articles on which you want to perform bulk actions. Then select the bulk action that you would like to perform from the button that appears over the list of articles


        • How to make my folder visible to a specific customer segment?
          Click on the folder for which you would like to control the visibility and select the Visible to Drop-down. There you can select from the list of customer/company segment that you have already created



  • Test
    • Test folder with subfolder
      • tes subfolder
        • [Sample] User Guide template

          You can make use of a user guide to help a user get a complete understanding of a feature or a product. For example, this is how a user guide might look for using article template


          TABLE OF CONTENTS


          Introduction to templates

          Standardize your knowledge base by creating templates such as a simple FAQ-style article, step-by-step guides, How-To, Release notes, and a lot more. Your team can simply choose from the predefined templates and start creating their articles from there - saving them time.


          Creating templates

          1. Go to Knowledge Base
          2. Click on the hamburger menu on the top left
          3. Select Article templates
          4. Click on New template and start creating your template


          Mark a template as default to load it automatically while creating a new article. 


          Using templates

          1. Once you save a template, click on Use template to open the template as a new article
          2. Make the relevant changes to the template and save the article
        • [Sample] 'How to' template

          Give an introduction to the topic of this How-to article. For example, let's consider that this article explains how to use article template


          Instructions to use article templates


          Create a step-by-step guide


          Step 1: Access the template list view

          • Explain the relevant actions to be performed


          Step 2: Populate the content in the template

          • Explain the actions under this step


          Step 3: Use the template in your article

          • Explain the actions under this step


          Use the callout cards to highlight anything important about any of the steps mentioned above


          Add a video to help users understand the steps visually


          https://www.youtube.com/embed/U0_6R8oVbGM?&t=15s&wmode=opaque



      • tes sub folder 2
        • [Sample] User Guide template

          You can make use of a user guide to help a user get a complete understanding of a feature or a product. For example, this is how a user guide might look for using article template


          TABLE OF CONTENTS


          Introduction to templates

          Standardize your knowledge base by creating templates such as a simple FAQ-style article, step-by-step guides, How-To, Release notes, and a lot more. Your team can simply choose from the predefined templates and start creating their articles from there - saving them time.


          Creating templates

          1. Go to Knowledge Base
          2. Click on the hamburger menu on the top left
          3. Select Article templates
          4. Click on New template and start creating your template


          Mark a template as default to load it automatically while creating a new article. 


          Using templates

          1. Once you save a template, click on Use template to open the template as a new article
          2. Make the relevant changes to the template and save the article
      • tes subfolder 3
        • [Sample] FAQ template
          Add your Table of content for your FAQ

          Content creation FAQs

          • How to add callout cards to my content?
            You can insert callout cards using quick insert


          • How to automatically generate a Table of content for my article?
            The Table of content can be created based on the heading of each section in an article. Click on TOC on your text editor once you have added the headers using the paragraph format


          • How to track multiple versions for my article?
            You can navigate to the Versions section of an article to access all the previous versions and to track how your article has evolved


          • How to add a code snippet to my article?
            To add a code snippet, click on the Insert code icon on the text editor in your knowledge base article. This will open a popup window where you can enter the code that has to be displayed in the snippet as shown below


          <body>
          <p>This is a sample code snippet</p>
          </body>



          Content management FAQs


          • How to filter articles based on its properties?
            Go to the article list views and enter the values based on which the articles have to be filtered


          • How to reorder articles automatically?
            Go to Manage under the Solutions tab and click on the edit button that appears when you hover over the relevant folder. In the window that opens, click on the Order articles drop-down and select how you want the article to be sorted


          • How to perform bulk actions on articles?
            Go to the article list views and filter the articles on which you want to perform bulk actions. Then select the bulk action that you would like to perform from the button that appears over the list of articles


          • How to make my folder visible to a specific customer segment?
            Click on the folder for which you would like to control the visibility and select the Visible to Drop-down. There you can select from the list of customer/company segment that you have already created



    • folder test
      • [Sample] User Guide template

        You can make use of a user guide to help a user get a complete understanding of a feature or a product. For example, this is how a user guide might look for using article template


        TABLE OF CONTENTS


        Introduction to templates

        Standardize your knowledge base by creating templates such as a simple FAQ-style article, step-by-step guides, How-To, Release notes, and a lot more. Your team can simply choose from the predefined templates and start creating their articles from there - saving them time.


        Creating templates

        1. Go to Knowledge Base
        2. Click on the hamburger menu on the top left
        3. Select Article templates
        4. Click on New template and start creating your template


        Mark a template as default to load it automatically while creating a new article. 


        Using templates

        1. Once you save a template, click on Use template to open the template as a new article
        2. Make the relevant changes to the template and save the article
  • General
    • FAQ
      • [Sample] FAQ template
        Add your Table of content for your FAQ

        Content creation FAQs

        • How to add callout cards to my content?
          You can insert callout cards using quick insert


        • How to automatically generate a Table of content for my article?
          The Table of content can be created based on the heading of each section in an article. Click on TOC on your text editor once you have added the headers using the paragraph format


        • How to track multiple versions for my article?
          You can navigate to the Versions section of an article to access all the previous versions and to track how your article has evolved


        • How to add a code snippet to my article?
          To add a code snippet, click on the Insert code icon on the text editor in your knowledge base article. This will open a popup window where you can enter the code that has to be displayed in the snippet as shown below


        <body>
        <p>This is a sample code snippet</p>
        </body>



        Content management FAQs


        • How to filter articles based on its properties?
          Go to the article list views and enter the values based on which the articles have to be filtered


        • How to reorder articles automatically?
          Go to Manage under the Solutions tab and click on the edit button that appears when you hover over the relevant folder. In the window that opens, click on the Order articles drop-down and select how you want the article to be sorted


        • How to perform bulk actions on articles?
          Go to the article list views and filter the articles on which you want to perform bulk actions. Then select the bulk action that you would like to perform from the button that appears over the list of articles


        • How to make my folder visible to a specific customer segment?
          Click on the folder for which you would like to control the visibility and select the Visible to Drop-down. There you can select from the list of customer/company segment that you have already created



      • Sample Article with TOC

        TABLE OF CONTENTS

        The standard Lorem Ipsum passage, used since the 1500s


        "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."


        "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."


        Section 1.10.32 of "de Finibus Bonorum et Malorum", written by Cicero in 45 BC

        "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."


        "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."


        1914 translation by H. Rackham

        "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."


        "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."

        1914 translation by H. Rackham

        "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."

        Section 1.10.33 of "de Finibus Bonorum et Malorum", written by Cicero in 45 BC

        "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."

      • Numbered and Non-numbered List

        Numbered List

        1. "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."
        2. "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."


        Non-Numbered List

        • "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."
        • "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."

        Indented Content

        "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."

        "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."

        "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."

      • Freshdesk Formatting Components


        Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum


        Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum


        Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum



      • [Sample] User Guide template

        You can make use of a user guide to help a user get a complete understanding of a feature or a product. For example, this is how a user guide might look for using article template


        TABLE OF CONTENTS


        Introduction to templates

        Standardize your knowledge base by creating templates such as a simple FAQ-style article, step-by-step guides, How-To, Release notes, and a lot more. Your team can simply choose from the predefined templates and start creating their articles from there - saving them time.


        Creating templates

        1. Go to Knowledge Base
        2. Click on the hamburger menu on the top left
        3. Select Article templates
        4. Click on New template and start creating your template


        Mark a template as default to load it automatically while creating a new article. 


        Using templates

        1. Once you save a template, click on Use template to open the template as a new article
        2. Make the relevant changes to the template and save the article
      • [Sample] FAQ template
        Add your Table of content for your FAQ

        Content creation FAQs

        • How to add callout cards to my content?
          You can insert callout cards using quick insert


        • How to automatically generate a Table of content for my article?
          The Table of content can be created based on the heading of each section in an article. Click on TOC on your text editor once you have added the headers using the paragraph format


        • How to track multiple versions for my article?
          You can navigate to the Versions section of an article to access all the previous versions and to track how your article has evolved


        • How to add a code snippet to my article? 
          To add a code snippet, click on the Insert code icon on the text editor in your knowledge base article. This will open a popup window where you can enter the code that has to be displayed in the snippet as shown below


        <body>
        <p>This is a sample code snippet</p>
        </body>



        Content management FAQs


        • How to filter articles based on its properties?
          Go to the article list views and enter the values based on which the articles have to be filtered


        • How to reorder articles automatically?
          Go to Manage under the Solutions tab and click on the edit button that appears when you hover over the relevant folder. In the window that opens, click on the Order articles drop-down and select how you want the article to be sorted


        • How to perform bulk actions on articles?
          Go to the article list views and filter the articles on which you want to perform bulk actions. Then select the bulk action that you would like to perform from the button that appears over the list of articles


        • How to make my folder visible to a specific customer segment?
          Click on the folder for which you would like to control the visibility and select the Visible to Drop-down. There you can select from the list of customer/company segment that you have already created



      • [Sample] User Guide template

        You can make use of a user guide to help a user get a complete understanding of a feature or a product. For example, this is how a user guide might look for using article template


        TABLE OF CONTENTS


        Introduction to templates

        Standardize your knowledge base by creating templates such as a simple FAQ-style article, step-by-step guides, How-To, Release notes, and a lot more. Your team can simply choose from the predefined templates and start creating their articles from there - saving them time.


        Creating templates

        1. Go to Knowledge Base
        2. Click on the hamburger menu on the top left
        3. Select Article templates
        4. Click on New template and start creating your template


        Mark a template as default to load it automatically while creating a new article. 


        Using templates

        1. Once you save a template, click on Use template to open the template as a new article
        2. Make the relevant changes to the template and save the article
      • Formatting Component Articles
        Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum


        Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum


        Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum


        Tab

        Clicking another tab will toggle the visibility of this one for the next.


        1. Lorem ipsum dolor sit amet consectetur adipiscing elit cum, vivamus pharetra morbi tristique placerat suscipit. Vestibulum nascetur class gravida ultrices sagittis, enim tortor ut non.
        2. Lorem ipsum dolor sit amet consectetur adipiscing elit cum, vivamus pharetra morbi tristique placerat suscipit. Vestibulum nascetur class gravida ultrices sagittis, enim tortor ut non.
        3. Lorem ipsum dolor sit amet consectetur adipiscing elit cum, vivamus pharetra morbi tristique placerat suscipit. Vestibulum nascetur class gravida ultrices sagittis, enim tortor ut non.


        Accordion

        It is hidden by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions. You can modify any of this with custom CSS or overriding our default variables. It's also worth noting that just about any HTML can go within the .accordion-panel, though the transition does limit overflow. 


        This is accordion 1

        1. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque libero lorem, viverra porta turpis vitae, sodales pretium ex. Morbi interdum nisl ac arcu egestas, sit amet semper ex laoreet. Fusce porttitor lorem hendrerit magna tempor commodo. Cras erat nulla, ornare ac egestas a, tempus a metus.

        This is accordion 2

        2. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque libero lorem, viverra porta turpis vitae, sodales pretium ex. Morbi interdum nisl ac arcu egestas, sit amet semper ex laoreet. Fusce porttitor lorem hendrerit magna tempor commodo. Cras erat nulla, ornare ac egestas a, tempus a metus.

        This is accordion 3

        3. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque libero lorem, viverra porta turpis vitae, sodales pretium ex. Morbi interdum nisl ac arcu egestas, sit amet semper ex laoreet. Fusce porttitor lorem hendrerit magna tempor commodo. Cras erat nulla, ornare ac egestas a, tempus a metus.

    • Getting Started
      • [Sample] User Guide template

        You can make use of a user guide to help a user get a complete understanding of a feature or a product. For example, this is how a user guide might look for using article template


        TABLE OF CONTENTS


        Introduction to templates

        Standardize your knowledge base by creating templates such as a simple FAQ-style article, step-by-step guides, How-To, Release notes, and a lot more. Your team can simply choose from the predefined templates and start creating their articles from there - saving them time.


        Creating templates

        1. Go to Knowledge Base
        2. Click on the hamburger menu on the top left
        3. Select Article templates
        4. Click on New template and start creating your template


        Mark a template as default to load it automatically while creating a new article. 


        Using templates

        1. Once you save a template, click on Use template to open the template as a new article
        2. Make the relevant changes to the template and save the article

Formatting Component Articles

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut lab...

[Sample] FAQ template

Add your Table of content for your FAQ Content creation FAQs Content management FAQs C...

[Sample] User Guide template

You can make use of a user guide to help a user get a complete understanding of a feature or a p...

[Sample] User Guide template

You can make use of a user guide to help a user get a complete understanding of a feature or a p...

Freshdesk Formatting Components

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut ...

Numbered and Non-numbered List

Numbered List "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod te...

Sample Article with TOC

TABLE OF CONTENTS The standard Lorem Ipsum passage, used since the 1500s Section 1.10.32 of &...

[Sample] User Guide template

You can make use of a user guide to help a user get a complete understanding of a feature or a p...

[Sample] FAQ template

Add your Table of content for your FAQ Content creation FAQs Content management FAQs C...

[Sample] User Guide template

You can make use of a user guide to help a user get a complete understanding of a feature or a p...